Visage Zeno Series Smart Lock, Facial Recognition & Fingerprint Keyless Entry Door Lock, Built-in Wi-Fi Deadbolt with Apple Home Key, PIN Genie Keypad, App Remote Control (Matte Black)

I recently purchased the Lockly Visage Zeno smart lock and installed it on my front door. The product arrived next day in good condition. All the parts and pieces are contained within made-to-fit foam packaging so I can't imagine these items ever becoming damaged during shipping. The directions for installation are easy to follow, and all the parts and pieces are labeled with numbers/letters which correspond to the installation instructions, so installing the lock was a breeze and took me about 20 minutes. The lock comes with two lithium batteries so you can alway have one charged up and ready to go. Once I downloaded the app, it was very straightforward to create my user profile, add my fingerprint to the device, and set up the facial recognition feature. The device connected to my home wifi on the first try. Additional users can be added to the access system so I'll probably create a user profile for a good friend and my sister too, so that they can access my apartment if ever needed. I've been using the lock for about three days and I am very happy with the function and performance so far. It's really cool to just walk up to my front door and the facial recognition feature opens the lock instantly. It's my first time using a keyless entry system and I'm very pleased to no longer have to worry about forgetting my keys when I leave the house. My dad has an apartment building and he's always complained about having to service and maintain access issues for the tenants, I'm going to recommend this product to him and I think it will streamline the access issues he's dealt with for so many years. I also intend to install this product in an Airbnb that I manage because I can see that it will simplify the process of providing temporary access to the guests who rent the house. I researched many options before choosing Lockly, I'm extremely happy with the quality and reliability of this product, and I think it is worth the price paid.

This is my second Lockly lock, and I couldn’t be happier with the experience. I first bought a Lockly a few years ago for our old home, and it has been working seamlessly ever since. Now that we’re moving into a new house, it was an easy decision to upgrade to the latest Lockly Visage. We love it even more this time around. One of the things I really appreciate about Lockly is that the company has been around for years and has consistently led the way in innovation and quality. You can really see the difference in Visage—the facial recognition feature is a game changer. It makes daily life so much easier, especially when your hands are full with groceries, kids, or luggage. The lock recognizes every family member’s face almost instantly, and the accuracy gives us confidence that it’s both convenient and secure. Installation was surprisingly simple. We followed the step-by-step video guide on Lockly’s website, and it only took about 30 minutes total—even with removing the old lock. That’s a huge plus for anyone who wants to set it up themselves without hiring a professional. Connectivity has also been flawless. The built-in Wi-Fi is stable, and we’ve had zero issues accessing the lock through the Lockly app. Remote management and monitoring are smooth, and we love knowing we can control and check the lock from anywhere. On top of all that, the customer service has been outstanding. It’s refreshing to deal with real people who genuinely care, not just automated responses. Every time I’ve reached out with a question, I’ve been able to speak with a knowledgeable and friendly agent who made me feel valued as a customer. That human touch really sets Lockly apart. Overall, the Lockly Visage has exceeded our expectations. Between the sleek design, cutting-edge technology, and the reliability we’ve already experienced with our first Lockly lock, this has been a fantastic upgrade. This company truly stands behind its products, and I am a very happy Lockly customer.

Haven't used it much since I'm away from home but in the short time i have used it i can honestly say this is the one! No need for a Bluetooth or wifi connection to rely upon to autounlock. The facial recognition solves that issue. I can see why the battery life is so long. Facial recognition is almost immediate but like I said I've only used it a few times. Build quality is like no other smart lock I've tried to date. Very solid feel to it. The dead bolt operation manually is ultra smooth. On my previous lock sets there was usually a spot that hung up. And if I tightened the lock to the door too tight the motor wouldn't be able to get passed that hang up and register as jammed. With the lockly I was able to really crank the inner plate down tight and no hang up what so ever. The door sensor wasn't an issue for me as many people had made it seem. To be honest from what I'd seen, people didn't try hard to install it correctly and didn't take the time to route the wire properly through the provided slots on the back plate of the inner door lock. The magnetic trigger sat discreetly on the inside of the surround molding of my door, is completely out of the way from getting snagged and knocked off by anything. The app is simple yet effective. I have the autolock set to immediately lock after closing. The alerts are also immediate no delays open/ close, lock/ unlock. Installation was breeze. Overall I am extremely pleased with the lockly visage facial recognition lock. If there's any reason to edit, I'll be back to give my opinion but for now Lockly has easily earned my 5 stars. Great job!

The lock is extremely easy to install. Immediately after installation, all the features except fascial recognition worked perfectly. I couldn't get the lock to recognise me. I was offered support by Lockly and after a firmware update I was able to add my face. It now works brilliantly. Having two long lasting interchangeable batteries is very handy.

I don’t normally write comments or reviews but this lock deserves the time and effort, I can’t speak highly enough of it. Now I’ve fully tested and happy with it’s functionality, I’m ordering 2 additional the same for other doors on the house. I purchased the Lockly Visage after doing a lot of research trying to find a smart lock that would do everything I needed, in particular I wanted it to work with Apple Home (without a separate hub for the lock itself) and most importantly Apple Home Key. Whilst I wasn’t looking for facial recognition I now find I’m using this more than unlocking the door with my Apple watch or PIN. I used a local locksmith to re-key the override key to my other house keys and install the lock, the process was simple and went with no issues at all, I’m not the best handyman but after watching the locksmith install and a number of utube videos I believe I could have just done this myself. The setup process was simple, I just followed the instructions and had it all up and running and connected to Apple Home in about 5 minutes. The lock is installed on my shed/garage, with access to Apple Home I can run a simple automation to turn on lights etc whenever the door is opened and lock the door at 6pm each night or when I leave home, no more wondering ‘did I lock the shed’ when I go to bed each night! My positives to using this lock: - Simple install and set-up. - Connect to Apple Home and can use Home Key from my phone or watch. - The override key was a must and was easily re-keyable to my other keys. - The PIN or fingerprint reader for access on the odd occasion when I don’t have the phone or watch, but I’ve found the facial recognition is easier. - The door sensor to know when the door is open or closed, whilst its still early days I find myself checking in the app to see if its closed and locked, it hasn’t missed yet and I’m sure my trust will build as time goes on. There is one negative with the door sensor, see suggestions below. - The rechargeable battery, this was a big plus, no buying standard batteries. It comes with 2 so I have a second battery charged ready to go when one gets low. In saying that the lock has been installed for 2 weeks and I have certainly given it a workout, and the indicator still says 97%. - The Lockly support is great, I contacted them multiple times prior to the purchased and always received a reply on the next business day, thanks Sol for answering my many questions. - I quizzed my locksmith on how solid and secure the lock was during the install, he said it was a great lock and well built (the locksmith I used doesn’t sell Lockly so there was no benefit to him singing its praises). My suggested improvements: - The door sensor looks like an afterthought, there is a small cable and you need to attach the sensor to the door and the magnet to the frame. Whilst this is quite small, easy to attach and works perfectly, it doesn’t look great if you are a bit pedantic like myself. When I contacted Lockly, there is an improvement on the way, they didn’t mention when but it will be built into the lock. - For the Lockly app, it’s simple and works great but there isn’t an option to have the door lock at a specific time of day, only to lock after a period of time (5, 10, 60, etc minutes), you can customise the number of minutes until it locks but I would have preferred to also have a time of day option, for example lock at 6pm at night if it’s still unlocked. In saying that I was able to achieve this using a very simple automation in Apple Home. My final comment – It does everything all in one, connects to everything, electronically and physically secure, great lock and thoroughly recommend it.

Great technology, facial recognition works perfectly!

The lock works mostly pretty well. I really love the fingerprints sensor setting up. Requires a great deal of patience, but it’s a very good luck very well constructed and I was having issues, but the manager of the company in Australia has been extremely helpful.