Conversational Design

Erika Hall is a tremendous thought leader in the product/UX/design space and this book helps best how to identify how to construct a dialog with users/customers/clients.This should be standard reading for anyone in the product space; it doesn’t matter if you’re a designer or a PM in product or in sales demoing.

Got this for my college advertising class. It’s nice that it was cheaper here than at my college’s bookstore.

Book looks great but smells like it got fumigated or disinfected with some horrible chemical. It's quite unpleasant for me to read. Note to seller: if you're spraying something in your warehouse, please stop.