GABRYLLY Shower System, Wall Mounted Shower faucet Set Brushed Nickel for Bathroom with High Pressure 12 Inch Square Rain Shower Head

Love the water pressure and the look of the system.

CUSTOMER SERVICE: Let me begin this review with a shout out to their customer service because they truly deserve the praise. We bought this shower system for our master bath renovation which was recently completed. When we used the shower for the first time, we found an issue with the hose that was attached to the handheld. We immediately contacted the seller via email. They responded the next day and asked us to send a video so they could properly asses the issue. Within two days, we received the new replacement part which was even an upgrade from the original one. All this time, they had kept us posted thru email. To our pleasant surprise, we found out that this product comes with free replacement parts within 5 years! PRODUCT: We are 100% satisfied with this item. It is beautifully made & high quality for the price. The matte black finish & minimalist design is so sleek. We like that all the controls are all housed in one & easy to figure out. Even our contractor thinks this is a really good Amazon buy.

Updating my review: I reached out to the email address that was on the box of the product. They ended up responding back to me and immediately sent a new faceplate. I think this may have been a known issue, but regardless, we were able to make it work with the new faceplate and I really do enjoy showers in my new bathroom. The rain water is so relaxing and the handheld works great. On the surface this looks really nice. However, on the very last part of the install, our contractor showed us that the faceplate cover for the shower handle does not align with the measurements on the inside. He cut the tile to the exact measurements of the inside pieces and when placing the faceplate, it was off skew. There is a large gap. Why don't they make the piece to match the measurements inside? I've emailed the company email address on the packaging. Hopefully they have new faceplates they can send. But I wish I had read more reviews and noticed that this isn't the quality product I was hoping for.

EDIT: The manufacturer read my review and actually sent me a very nice stainless steel hose for the wand. It gives me confidence that they are working toward selling a quality product!!!! Changed from 3 stars to 4. This is the second one of these I've installed. Pros: looks great and works great, lots of features for the money. Cons: The hose to the wand is stiff and feels cheap. I guess the low price comes with a cost. Came with the wrong gasket for the end of the hose that attaches to the wand and the wand leaked when I first installed it. Lucky for me I had something that worked in a bag of faucet repair stuff that I have. The instructions suck. I'm a DIY guy and not a pro, but I think even a pro would want more information, information that is in the instructions of Moen, Delta and other brands. Would to give this a 5 but just can't.

Purchased a shower system for our new home, our plumber didn't install it correctly so some of the parts were damaged. We were actually provided new parts at no charge. Fast forward 3 years, we noticed the cold water wasn't mixing correctly and we were provided a kit to fix our system at no charge. Fantastic customer service!