Polycom OBI Edition VVX 250 4-Line Desktop IP Phone (2200-48822-025) Power Supply Not Included

Do not buy this if you are trying to use it with Google Voice Workspace. I have spent 18 hours trying to get this phone to work. I was assured that this specific VVX 250 OBI edition is the "official Google Voice" phone. Even Amazon's AI chatbot, Rufus, said this was the exact phone I need, as it was brand new from factory. That this was an official Google Voice phone. Well, after hours and hours of trying to provision, update firmware, etc, it does not communicate whatsoever with ANY router or switch, and I have tried them all. I have 3 other Poly phones, all work, all set up the same. This seller should just be banned. And trying to get ANY sort of help with this phone, good luck!! I have tried contact Polycom, Amazon, Google Voice, and no one knows anything. Don't buy from this seller.

I have bought several of these phones for my office staff. They have all connected wirelessly through Googlevoice through G-Suite without really any issue. You sometimes have to reboot, but other than that I'm satisfied. I did buy the wireless dongle and power cord separately. Wireless works great!

Ordered these for our very small church that has Google Voice Standard. Got them in early. Thee are no real instructions included. Look online. Set them up and got a message on both phones that they are already provisioned to another service provider. Went back online to find how to factory reset. Nothing you do will bypass the provisioning. You have a locked phone to a single service provider and you don’t know who. Not that that will matter. They didn’t sell it to you. This seller needs to batch phones and sell as already provisioned to ???. Our church is so disappointed and spent a lot of our limited funds on these. This provisioning renders the phone useless to the purchaser. This is Not mentioned anywhere in the listing that this is the case. Additionally, obviously these are previously used phones by a major services. Being sold at new prices. I have written to the seller and will update if the outcome is positive. Otherwise they will be returned and we would not recommend purchasing.

I purchased three of these phones along with a VVX 350 for a client. Setting them up with FreePBX was a bit challenging, but in the end we got a very nice phone system for handling calls in a small business.

Nice phones, but unfortunately there's a known issues with Google Voice for Workspace. Poly is working on a fix, but it wasn't ready before the return window expired, so I had to return these and buy the Poly Edge B30 phones instead. Not as nice, but they actually work.

I ordered this phone to work on Google Voice. When I got the phone it was locked up to Dial Pad. I contacted Diap Pad to unlock it and they refused. The seller advertises compatibility with Google Voice but the phone is locked up to Dial pad. I will be returning it. Do not buy this phone from this seller. It is not unlocked.

I am not a tech guy. I bought this phone in anticipation of using the paid Voice service in Google's GSuite. GSuite Voice seriously lacks fuctionality at this point. When provisioning the phone for Google, you first need to buy an Obi edition phone with the Obi firmware, then Google downloads their proprietery firmware onto the phone, overwriting and killing much of the functionality of the Obi firmware and thus the phone, including some very basic features one would expect. Since GSuite Voice didnt fit my needs, I sought to go with another VoIP provider. That means the Obi firmware has to be swapped out for UC firmware. Polycom says you can replace the Obi firmware with their UC firmware, and include in their knowledge base instruction to do so, but the instructions dont work. I tried to contact Polycom, but they offer no support other than their ineffective knowledge base answers. If you try to call their support, they tell you that they cannot help you becasue you are not a reseller. Very frustrating and a gigantic waste of time.

Does work for Google Voice business account. HP/Poly won’t exchange.

I'm a field tech, this was easy to set up. This is not a home or small business. You will need power or poe power

The product is used as a desk phone, exclusively (for now) for Google Voice (Enterprise). You need to follow the instructions as per Google, flashing the firmware in order to be able to use. Just bear in mind that, upon doing so, you can no longer log into the admin interface, which is then locked off by Google. Not a biggie, as there are settings you should not be messing with unless you really know what you are doing. Was hoping for a little bit more functionality which was stripped away but maybe I have not spend enough time playing with the item. Solid desk phone, nice to the touch. I could have just stick with the browser use of GV; this phone gives me options. Second, as soon as number portaging is opened up here in Canada, I will do so with other numbers we have both for personal as well as business purposes, saving money. All told, I do think the unit is a bit pricey, possibly could have gotten away with the VVX150 OBI version, but decided to buy the 'next one up' for future proofing purposes. NOTE: if you are intending to use a VVX phone for GV purposes, make sure it's the OBI version you get. Some product descriptions are better than others; I made the mistake of initially buying a regular version of this phone, which didn't work with GV (my bad, a hurried buy decision as opposed to reading properly)