Moen Flo 1-1/4インチ スマートウォーターシャットオフバルブ、スマートホームウォーターモニター漏れ検知器、Wifi接続、アプリ対応流量計とシャットオフ、900-002

Installed this not the first time. Always satisfied

I bought the most expensive version, paid a ton of money for a plumber to install it, and now it doesn’t even work properly! It is located after my well pump expansion tank, water filter and water softener, yet either of those devices will set it off (as if water is being consumed). Opening a faucet or flushing the toilet does not result in an immediate recognition by the device of water flow, it can take up to five seconds sometimes longer (to recognize any flow) and often it doesn’t recognize any flow at all! Support is almost nonexistent. Right now, I’m thinking this is the biggest waste of money I have ever experienced.

We were forced into buying a water leak detector by our Insurance Company Farmer's, otherwise would be at risk of being declined home insurance. We were advised to get this specific product, they apparently have agreements with Moen for purchase and then installation at supposedly lower rates. Had to show proof of installation. Since this has been in, we've had only false alarms accompanied by water shut offs, along with two actual small leaks in which it failed to detect anything. The device is completely useless and is an impingement on enjoyment of the home. Anytime you use water out of a regular pattern, it notifies you of abnormality and then shuts off the water. I've had the water shut off now three times while I'm in the shower with it noting abnormal activity for the time of day. Imagine that. You go to take a shower, but because it's not your usual time for that activity, it detects abnormality and shuts off your water right in the middle of your shower. How are you notified? Through text, email, and phone call. Who brings their phone into the shower with them? There's no way to adjust for this except to go back to the beginning and do what they call a restart which for 10 days you have to teach your device all the patterns. Moen themselves suggested that during those 10 days you just leave the water running uninhibited so that your device learns a high water usage and won't go off. I did it in the beginning. Who can do that now? It's winter time and raining. And I'm going to let my water flow freely so it can supposedly learn that water should be used during these hours? It's an unpleasant and quite frankly useless addition to the home. I regret having purchased this quality of device, and should have just bought the cheapest device out there and had it installed to satisfy insurance needs. Extensive reading of reviews also discussed this device giving out in 2 to 5 years, and I discussed this with Moen and they admit that it could be a 2-year device only. This is a racket. I paid close to $2,000 together with the device and installation. The app is difficult and doesn't allow you to easily turn back on your water. Just last night when I had noticed the phone call at 11:30pm, after having gotten out of the shower, I tried to cancel the shut off, it's in an in between mode where you can't do anything with the app. The dial is spinning. There's no one to call and nothing to do about your app trying to figure out what it's supposed to be doing. Your other option is to go outside and do a manual turn on. Twice, when we had a small drip leak from a refrigerator line and then under the sink after a Workman had damaged these, 5 days of slow drip, the app was detecting it but decided not to notify me because the settings weren't on sensitive. That was the explanation from Moen. They advised me to turn all my sensitivities up to the highest level. I did that and then I started receiving notifications and warnings of impending shut off for every little thing. Then Moen just told me to lower the sensitivities back down. So again, if I have a slow drip, it's not going to notify me. I talked to them about using water during a non-usual times, like taking a shower, and their answer is simply there's nothing to do about it except do a restart. Our home was repiped with copper just about 22 years ago, 2 years past the deadline for which the insurance company says they will waive requiring the device. Just a bunch of hassles and one more thing to do in your home and be stressed out over. Difficult app, difficult device, doesn't do much smart thinking except what's programmed into it on a very basic level. Difficult customer service with Moen. Not recommended.

I've had this Moen Flo valve installed for about 1 1/2 weeks. For the first week it is in "learning mode" to learn our water usage. After it went out of that mode, for some reason it had a problem with the MicroLeak detection mode. The valve was supposed to cut water flow off during the 4 minute detection process to measure pressure in the system. It would not do it this morning. I tried a reset, etc and nothing worked. I called Moen customer support and they were extremely helpful. They somehow got it working from their office in a few minutes. Very impressed. Their customer support is very good. Also a neighbor of mine has a Moen Flo valve at his home. He was out of town and his valve notified him of a leak. I went over to his home and found that his gardener had accidentally left a hose running at a low flow rate. He was to be gone for several weeks. The valve obviously saved him a lot of money on his water bill. We live in Southern California and water is expensive here.

this device does detect water running abnormally and that is very good. It really works. You do however need to train it to your habbits. We were leaving for an early flight and both of us were taking a shower at 3am and that seemed abnormal. You can sleep it when that happens. Showers and washing machine use at the same time also shut it down but we continue to train it. Best part is that my insurance company gave me a big discount to install it. It will be recouped in year 2.