It says “This accessory is not supported.” What should I do?

Please ensure the earphones are fully inserted into the Lightning port and your iPhone uses iOS 17 or below. The L171 supports iPhone 11–14 with Lightning ports only.

I plugged in the earphones but there’s no sound from my iPhone. Why?

A: Make sure the plug is fully inserted and the Lightning port is clean. Reconnect firmly until you hear a “click.” If still silent, disconnect Bluetooth devices and replug—the sound will play once the phone detects the earphones.

The sound cuts in and out or stops when I move my phone. Is this normal?

This usually means the plug isn’t fully seated. Remove and reinsert it firmly. Make sure the Lightning port is clean and not blocked by dust or a case.

The volume randomly gets louder or quieter.

Replug the earbuds to reset the control signal. Ensure the in-line buttons aren’t pressed accidentally and that the connector is fully inserted.

I hear static, crackling or a brief high-pitched noise. What does it mean?

Static usually occurs from loose contact. Unplug and reconnect the Lightning plug, and clean the port.

L171 - Lightning Wired Earbuds with Microphone & in-Line Volume Control, Compatible with Older iPhone 11, 12, 13, 14 Models, MFi Certified Headphones with Ear Hook for Running & Sports

Product ID: 679132363

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Details

Brand
Avantree
Colour
black
Ear placement
In Ear
Form factor
In Ear
Impedance
32 Ohms

⚡Lightning port for seamless Apple device compatibility

🎤Built-in mic with crystal-clear call quality

🎧Ergonomic ear hooks for secure, active wear

Description

⚡ Stay plugged in, powered up, and on the move with Avantree L171!

PREMIUM SOUND CLARITY - Experience crisp, stable audio that elevates your workout and calls alike.
ACTIVE LIFESTYLE READY - Snug ear hooks and soft tips keep you moving without missing a beat.
TANGLE FREE LIGHTWEIGHT - 25g design with cable clip ensures hassle-free use and all-day comfort.
EFFORTLESS APPLE INTEGRATION - Plug & play with all Lightning-enabled iPhones—no adapters needed.
INTUITIVE SINGLE ROW CONTROLS - Manage music, calls, and voice assistant with tactile ease—stay in control, hands-free.

Avantree L171 headphones deliver premium wired audio with a Lightning connector, designed specifically for iPhone users. Featuring ergonomic ear hooks, a built-in microphone, and single-row physical controls, these lightweight, water-resistant earbuds offer secure fit and crystal-clear sound for sports and everyday use.

Specifications

ASIN	B0BPSLF39Y
Age range (description)	Adult
Best Sellers Rank	#35,519 in Electronics ( See Top 100 in Electronics ) #1,983 in In-Ear Headphones
Cable feature	Tangle Free
Compatible devices	Lightning-enabled Apple devices, including iPhone 14, 13, 12, 11 and other Apple devices with a Lightning port
Connectivity technology	Wired
Control method	Touch
Control type	Media Control
Headphone jack	Lightning
Included components	Avantree L171, Headphone Cable Clip
Item model number	ADHF-L171
Item weight	25 Grams
Manufacturer	Avantree
Material	Plastic Faux Leather
Model name	L171
Noise control	Sound Isolation
Number of Items	1
Product Dimensions	9 x 9 x 2 cm; 25 g
Recommended uses for product	Exercising
Sensitivity	16 Ohm
Specific uses for product	Music
Style	Lightning
Water resistance level	Water Resistant
Wireless communication technologies	RF

Reviews

L**.

Good quality item. Very reasonably priced. Easy to use and comfortable. Definitely recommend! You will not find something similar in this price range! Though, I would prefer a red colour, black is also stylish! Good item!

12.02.2024

A**A

Se escucha bien

9.01.2026

J**N

I prefer wired earbuds and these have worked for exercise for several months now. I like the way they sit on my ear so the pod is held at the ear opening without being stuck into my ear canal. Sound is great and I can still hear enough to be alerted to sounds in my environment. I can, of course, turn up the volume, but I prefer being in both worlds. The device stays in place without discomfort. I can use the device to listen to music or talk on my phone with no problem.

8.07.2025

R**E

Produit correspond parfaitement à la description Produits bien fini Je fais du sport et les oreillettes tiennent impeccablement à l’oreille

21.01.2026

L**D

onlangs deze kooptelefoon besteld via Amazon.nl. De volgende dag is al opgeleverd. Heel blij met de supersnelle service van Amazon. ik gebruik deze kooptelefoon tijdens het sporten en wandelen, het is überhaupt heel handig in gebruik, het valt niet uit mijn oren en kwaliteit van geluid is perfect.

31.03.2024

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Reema J.

Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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13725 som

Duties & taxes incl.

Kyrgyzstanstore

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