Question 1

Do you have to pay a recurring monitoring fee to use it while away from home?

Accepted Answer

Thank you for your question.

Currently, all the functions of the MOCREO system (including the app and Web Portal) are completely free, and you do not need to pay any monitoring fees or subscription fees.

Shall you have any questions, feel free to contact us.

Question 2

It looks  the cable from sensor to probe has to go through the freezer door?  Doesn't that break the seal on the freezer and interfere with cooling?

Accepted Answer

Hello friend
The thickness of the probe cable used in our freezer alarm is about 1.2mm.
If the refrigerator sealing strip is intact, it will not affect the sealing of the refrigerator.
This is a special design to ensure that the freezer is sealed
So please don't worry.
If you have any questions, please feel free to contact MOCREO customer service.
Hope this reply can help you
Sincerely

Question 3

When logging data, what is the sampling interval, or range if programmable?  How much can be saved in cloud storage?

Accepted Answer

The logic of ST4 temperature data logging is that when the wifi temperature sensor detects a temperature greater than 0.9°F, it will report the data once.
If the temperature stays the same for more than 10 minutes, the data will also be reported once.
Sampling will be based on the data logging principle, so it will generally be around 2s
The data exported through the MOCREO App is an editable CSV file.
Cloud storage will retain the data for 6 months.
If you have any questions, please feel free to contact MOCREO Customer Service

Question 4

can the sensor be mounted out of doors, and the hub be nearby indoors, perhaps near a window?

Accepted Answer

Hello friend.

This mainly depends on the distance between the Hub and Sensor and the degree of obstacles
If the distance is suitable and there are not many obstacles, it is possible to achieve
If it is close to the window, I think it is possible to monitor
In general, we recommend a distance of 10M-15M [39.8ft-49.2ft] from the Sensor to the Hub when there are obstacles in the room (different obstacles have different effects on the signal strength).
You can use this as a reference to make a simple judgment, the specific situation still needs to be based on the actual situation

I hope this reply can help you
If you have any questions, please feel free to contact MOCREO customer service

Sincerely

ASIN	B09QM4P4VP
Age Range Description	Adult
Age range (description)	Adult
Battery Life	2 years
Brand	MOCREO
Colour	White
Connectivity Technology	Wireless
Customer Reviews	4.4 out of 5 stars 1,462 Reviews
Display Type	Temperature Sensor
Included Components	WiFi Hub, 2 Wireless Thermometers, 2 Probe/Cable Clips
Included components	WiFi Hub, 2 Wireless Thermometers, 2 Probe/Cable Clips
Indoor Outdoor Usage	Indoor
Item Length	2.4 Inches
Manufacturer	MOCREO
Manufacturer Part Number	2170
Model Name	H1 Hub Kit
Model Number	H6Lite Hub Kit
Number of Batteries	1 Lithium Polymer batteries required. (included)
Outer Material	Acrylonitrile Butadiene Styrene
Outer material	Acrylonitrile Butadiene Styrene
Power Source	Battery Powered
Product Care Instructions	Do Not Soak
Response Time	8 seconds
Reusability	Replaceable
Smart Home Compatibility	Smart Home Compatible
Special Features	Alarm, App Companion, Fast Refresh, High Accuracy, Wi-Fi Support
Specification Met	FCC
Style Name	1 No LCD Hub + 2 Sensors
UPC	711691639867
Unit Count	2.0 count
Upper Temperature Rating	158 Degrees Fahrenheit

MOCREO WiFi Thermometer Freezer Alarm, Email Alert, App Notification, Data Record Export, No Subscription Fee, Remote Wireless Temperature Sensor for Refrigerator, Freezer, Hot Tub (2 Pack) …

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