10W Output Laser Engraver, Laser Master 2 S2 LU2-10A 72W Efficient Laser Engraving Machine Fit, High Precision Laser Cutter, 0.05 x 0.1mm Compressed Spot Laser Engraver for Wood and Metal

I purchased this laser 10 months ago. It was my first laser and I knew next to nothing. While it did take awhile to assemble (there's video instructions somewhere on YouTube that helped a lot), once I got it together and started learning Lightburn, I was able to go from a complete novice to kind of knowing what I was doing relatively quickly. Over the next year I kept practicing and progressed to making keepsake boxes that I sell! What prompted me to write this review, however, was that my laser stopped working on Christmas day. I went to power it on and the control board started smoking. I unplugged it and contacted Ortur customer service, not expecting to hear back for awhile due to the holidays and the fact that their website said they would have limited customer support until the first week in January. To my surprise I got a response the next day! Customer service was straight and to the point. Within a few days they had determined the motherboard was the problem and agreed to send me a new one under the one year warranty. It was coming from China, and I was advised it could take over a month with regular shipping, and a few weeks with expedited. I chose expedited, expecting to pay at least $20. Instead, they didn't charge me at all and I received my replacement motherboard in 4 DAYS! From China! I am extremely impressed with Orturs customer service, especially during the Christmas/New Years week. My replacement motherboard is installed and my laser is up and running again! I recommend this product on it's merit alone, with a bonus being phenomenal customer service. Thank you Ortur!

After researching numerous laser engraving companies, I settled for Ortur LM2S3 laser engraver. I’m extremely satisfied at its performance and ease of use. I’d advise to get to know Lightburn software and making projects is satisfying. Most importantly, I received follow up messages from Ortur customer support, in particular Lynn, to verify I was satisfied with my product. Her messages has definitely provided me with assurance that Ortur cares and stands behind their products. I even purchased Ortur rotary unit and I’m having fun!! Again thanks Lynn for the follow up! Follow up service is great! I reached out to Lynn and my replacement part was promptly answered! Definitely great service. Thanks again Lynn!!

The videos that show how to assemble are a must and the build went very easy. I downloaded Laserburn software and there is a little bit of a learning curve but well worth it. I have been engraving logos on products and today but out my first design on 3mm plywood. Worked wonderfully! Great purchase!

I like the laser itself - cuts through .125” basswood in one pass. If I fault it for anything, it is just this: the assembly instructions are more than a bit difficult to follow and a bit lacking in details. I have a background in assembling, using and maintaining industrial grade CNC metalworking machinery, but this machine was a challenge to figure out how to assemble. Fortunately I have assembled a few desktop lasers and 3d printers so I wasn’t completely lost. It is a very nice and powerful machine, but it really could stand to have the instructions improved.

Works well but needs better cable management. Sometimes the cables get caught between the laser head and the frame causing issues.