12-Cup Coffee Maker, Single-Serve Brewer Glass Carafe, Automatic Hot & Iced Coffee Machine, Brew Strength Control and Pause, SS-16, Stainless Steel

So excited & pleased w this coffee maker; have had multiple Keurigs & none have held up; love the versatility of this—single pods w small or large cup capacity; entire pot of coffee, iced coffee.

We enjoy the craft side of this coffee machine. We have had major issues with the pod side. Each time we use it, since the first time, it overflows and grounds get all in the cup of coffee and also all in and around the machine. It is a pain to clean the grounds out of the machine because no parts come out to clean, you just have to wipe inside and around until all the grounds are gone, this is very time consuming. Also when I contacted Cuisinart customer service I do not think their return policy is fair. They want me to cut the cord to the machine, take a picture of this, send back the machine and then wait 2 weeks for the replacement, therefore we would be without a coffee pot for two weeks because they sell a faulty product? If I have to go out and get a new coffee pot I’m going to buy a new one and not waste 200$ on one that doesn’t work well. I asked if they could charge me for the new one, ship it and then refund me when they get my broken one back, so we can use the craft side in the mean time, so we don’t have to be without one. They told me no, and I will have to go without and wait for the replacement. Seems strange, I asked why they operate this way and they responded, “we have alot of fraud and don’t trust customers to return the products”. Well welcome to the world, everyone deals with fraud, unfortunately part of owning a company is making the customer happy and standing behind your product. Very disappointed in this company and the product quality. Do not buy this machine!

I’ve had this coffeemaker since April 2024 and never had issues with it until a few weeks ago when the drip from the carafe got extremely slow and half the water would remain without brewing. The problem is I never changed the filter, I never descaled it either. I cleaned it entirely today, used the descaling once and then 4 cups of vinegar. After several cycles, it’s back to normal. I recommend you descale it every 3-4 months and replace the filter every 2-3 months. I believe I bought me a darn good machine. Oh, and the pod side (single serve) works great as well!

Purchased this after my old one got a slight leak after many many years of working. What's great is the small drop tray for smaller cups that the one didn't have and the coffee sue to splatter out. The drip basin on the bottom is fully removeable for cleaning.

The carafe part works the Kcup part does not. It's Saturday and it will be returned. Edit I ended up calling Cuisinart tech support on a Saturday morning, and lo and behold they answered. Well when I describe the problem the customer service rep knew exactly what the issue was. Evidently in the pod section there is a little button that you have to cycle about three or four times. You do that after you open and close the lid about six times. So order events is open and close the lid to the K-Cup area about six times. If that doesn't fix it there's the little button underneath the lid of the K-Cup area that you press in about 3 to 4 times. I will no longer be returning this it seems like it is functioning appropriately. The CSR Tech did say that if the pods weren't used for a while that you may have to do that it builds up pressure in the line. Hope that this helps other people not get as frustrated as me.

I purchased this coffeemaker to replace my old Cuisinart which I had for years with no problems. Unfortunately they do not make the model anymore and this is the new model. In the 10 months I have had it I have had to contact the company twice because of problems. In December the pod stopped working and after cleaning and doing a factory reset twice I finally got it to work. Just 2 days ago the carafe side stopped working. Completely died, no heat or water movement. Nothing. Again I had to contact customer support and am awaiting a response. I gave them all the information they needed and did everything they suggested in December. I would just like to return it and get my money back. Very disappointed in this Cuisinart SS-16 model. UPDATE : 3/26 Customer service emailed back After answering questions and trying their suggestions they emailed me and said they would replace the unit. I had to send a picture of the unit with the cord cut and they replied that I should receive the new coffeemaker in 7-10 business days. Customer service was very responsive. I’m hoping this next coffeemaker will last as long as my original one did.

I bought the SS-16 to replace a 5 year old SS-15 model. This unit has improved upon some of the negative features of the older model. Here are the improvements: 1. Older model would splash all over counter when brewing single serve unless you used a tall travel mug. This model has a flip shelf so that you can use shorter mugs without making a mess or having to hold the cup close to the dispenser while brewing. 2. This model has the single serve and regular brew sides reversed. This allows you to pour water into the regular brew side much easier since the larger reservoir opening is on the right side of the machine. On the older model, the larger opening was just to the left of the single serve side making it difficult to pour the water in the reservoir. 3. The needle which punctures the k-cup is cone shaped on the newer model with the water opening toward the back of the needle. On the older model, the needle was a small metal cylinder with a hole in the center. The older model would sometimes split the k-cup and cause the grinds to back up in the unit and make a mess. Hopefully, the design of the newer model has fixed that problem. To date, I have not had a k-cup explosion. This remains to be seen. Overall, I like the fact that I can brew a regular pot of coffee or make a single cup using one machine. I like the fact that I am not forced to make a specific number of cups of coffee on the regular brew side. Many combo machines retain water in an internal reservoir and force the user to make a specified number of cups. This machine does not retain any water after brewing. On the regular serve side, you brew as much coffee as there is water in the reservoir. On the single serve side, the water reservoir is removable, so it can be emptied when not in use. Most Keurig machines retain water in an internal reservoir which seems like it can be a breeding ground for mold due to the stagnant water in the machine. I make a full pot of coffee almost every day, and if not, I’ll have a few k-cups instead. I hope I can get 5 years of daily usage out of this machine.

We have always purchased Cuisinart products and not disappointed. The single brewer is so nice because I can have a cup of tea instead of coffee. The brew speed, strength, temperature and cup capacity is worth the cost.

Amazing machine. Highly recommended.

We've always liked the Cuisinart name, liked the dual brew option and needed a new coffee pot. We purchased the coffee maker on October 30, 2024. It worked great, for a while. On April 5th, the maker stopped brewing after 1/3 of the carafe was full. The lights stayed on and everything was normal except for the fact it would no longer make coffee. As per the instruction manual, I unplugged the unit for a couple of minutes and tried again. The lights came on as usual but no luck with making coffee. I unplugged it again for a couple hours, but no change. I unplugged it overnight and tried it again the next morning with the same results. I called customer service on Monday morning and waited all day for a call back. The representative was quite abrupt, told me to send in my Amazon receipt and wait for a response - with no assurance of a response time. I liked the produce and know that sometimes things happen. I believe this company needs to have a more straightforward process to deal with issues like this - and would do well to upgrade the people in their call center...

This is the 3rd one we have bougth. Love it.

We had a Cusinart coffee maker for about 20 years, used it daily and it lasted that long. Last month, the water tank started leaking, so we had to get a new one. We had a Keurig but it was kinda crowded on the coffee cart, so I sold it and bought this one. So happy with my purchase! It’s easy to use, the single serve has more oz options than the old one and the coffee maker has a bold feature too. I got it for a really good price too! I hope it lasts as long as the last one!

I love everything about it. the looks, how it brews, everything. i read the reviews of this product and since it a fairly new product / the k pod system, i saw reviews about it not working. i gave it a shot and now i love it. it works just fine even after using both systems multiple times. no failures (yet). i like how it has a lower-able tray for smaller cups. it brews hot as heck tho. be careful! one thing i do wish this coffee maker had was a bold function for k pod side. i also like how it has 2 separate tanks for each side of the machine. i had to take a star off tho because the part that holds the filter doesn’t hold it firm enough. it lets water seep underneath. that’s the only flaw i have so far. no leaks or anything so i am happy with the it!