Serta Big and Tall Smart Layers Tranquility Executive Office Chair with AIR Technology, Black

Súper cómoda! Muy recomendada

FIVE AND HALF YEAR UPDATE: Yes, I still have this chair and use it daily for many hours. Here's how it's held up. I haven't had any more parts replaced since the last update. I still say it's the best office chair of I've ever owned. It's certainly still in use longer than any office chair I've owned. The arms just will not stay tight. I find my self re-tightening them at least once a week, and even tight they still wobble a bit. That is probably the most annoying thing though. The leather in the bottom and back has held up great. No cracks or tears. Even on the arm rests has held up pretty well but starting to crack right on the edges. Honestly, if this chair had memory foam in the bottom I'd probably keep it another 5 years. I'd say overall I've more than gotten my moneys worth. I'll keep it around, but I'm in the mood for a new chair. I'll see what Serta has these days first. COMING UP ON TWO YEARS: I still say it's the best office chair I've owned so far, but the mechanical assembly again is going to need to be replaced under warranty. It's wobbly again, and pops very loudly every time you sit in it like it's about to break at any time. This will be the second mechanical replacement under warranty, we'll see if it goes as smooth as the first one. I also have a hard time still keeping the screws that hold the arms on tight. I tighten them at least every week if not more often. It's still comfortable however and so far is lasting longer than any office chair I've owned, and I've had many. UPDATE: I forgot to come back and update on the issue. Manufacturer replaced the mechanical assembly AND chair seat under warranty no questions asked! Bumping back to 5 stars. Gas pressure lift still working just fine. Since I have discovered they make wheels for office chairs that use the same wheels as inline skates. They are all over Amazon and I HIGHLY recommend ordering some, they are relatively cheap! I'll never own another office chair without putting those wheels on them. So much better than the plastic casters all office chairs come with and great if you have a hard floor! ONE YEAR UPDATE: 09/04/16: Original review below. I'm dropping a star pending finding out if I can get warranty honored. Just like every other office chair I've owned, the mechanical mechanism gets "loose" for lack of a better way to describe it, so it wobbles from side to side, and this chair has done that too. I posted originally hoping that the gas mechanism would hold up long term, and so far it has, but I've got to contact them about getting a warranty replacement for the mechanical assembly. Depending on how that goes, I may be back dropping more stars. Also, the chair cushion has flattened out quite a bit and not near as comfy as it was when I got it. ORIGINAL REVIEW: I'm a big guy, 6" 2' and about 290#. I have gone through a lot of chairs from the office box stores over the last 10 years. Even bought the big and tall versions they offered. They ALL failed. So much so I started buying the extended warranties offered just to get an exchange replacement in store. 90% of the time it's the hydraulic lift that fails. If it's not that, it's the mechanical part underneath getting wobbly. Padding never holds up. Based on the reviews here I bought this one, and yes its a lot more expensive, most expensive office chair I've ever bought, and it was totally worth it so far. Obviously I don't know about longevity yet, but it's the most comfortable chair I've ever had by several magnitudes. Assembling it, it was apparent the construction was heavier duty than any I've owned before, including the big and tall ones commonly found in the box stores. Make no mistake this is a heavy chair, you'll likely need help assembling it. It feels good and solid and comfy. My significant other is tall but skinny, only 120# and she even loves it so much she's thinking about getting one. We both work on our computers and spend a great deal of time sitting in these chairs, so you can't underestimate the value of a good, comfy, sturdy chair. There is one negative about it. I can't keep the arm bolts tight. I've found I'm having to retighten them nearly every day. I'm going to get some locktite on them and that should take care of it, they might consider including a little sample tube with the chair to put on those during assembly. But the chair is so nice otherwise I'm not even going to take away a star for that one.

This review is after 3 days of use. Generally I'm satisfied with this chair. This chair is a solid 3.5 star chair. Assembly took strength and close attention to the instructions but was overall pretty easy and took exactly 1hr from delivery to assembly. The arms do wobble but not a huge deal. Seat cushion has a seam that causes some minor discomfort in the thighs but other pluses such as lumbar support and overall sturdiness make up for that. Leather tends to warm up after extended use. Not recommended for extensive daily use. But perfect for occasional work/lounging. If you are looking for a chair you'll be sitting in 8hr a day what are you doing on Amazon in the first place? Get off your butt and test out a few chairs at the store and make sure it's perfect in every way!

Very comfortable chair. I'm 5F9 and I found the headrest cushion is a little low, kinda annoying on the shoulders, but I got used to it, not a dealbreaker.

I have a Serta Hensley at my job, which I absolutely love, but it does not recline at all. I bought the Jackson for my home office, which is more for fun/relaxing 90% of the time. I was looking for a Serta with maximum comfort with super plush cushioning that I wanted to last for years, lumbar support and something to possibly lounge in at times. Also, one of the bullet points in the "About this item" on Amazon's page state, "ADJUST & RELAX: Ergonomic height and tilt adjustments let you find and lock into your ideal seating position while the tension knob lets you personalize your relaxation", which helped sell me on this chair after doing my research. So, I order the chair, I select the date I want the chair which I know someone will be home for, and then the chair gets delivered a day early. For most people, this probably wouldn't matter, to me it did, now I'm at work, no one is home, Amazon just leaves it out on the open on my front porch for any driver bys to see, so I am worried a porch pirate may help themselves, but luckily it is still there when I get home. We put this together, it does take a little over an hour to get it put together. There are a couple of scuff marks on it, which I was willing to overlook. It is now built, and I am excited to sit down the first time, with high expectations for this chair, and it was such a huge let down. I can say it had a lot of padding, but so much that it felt like you were just sitting on like a balance ball sort of thing, it was not something that I was even sinking into. It was not comfortable at all. The lumbar support that was supposed to move with you, felt strange, and not very supportive to me. The chair felt like a cheap version of what Serta should be. Also the earlier description I posted about it supposedly letting you lock in your "ideal seating position", did not work at all for me. Anytime I tried locking it, it just kept me in the straight up position. This chair has absolutely NO RECLINE to it at all. It barely even does a rocking motion, when you try to push it back, it automatically springs you forward, at least the one I received did this. I loosened the tension knob on the bottom of the chair to the furthest it would go, and the chair still did not let me do anything more than what it was doing already. I don't know if this is the way the chair was made intentionally (I truly hope not), or if I received a faulty one where the tension knob is broken or something is wrong with the spring in it. Anyhow, even if it worked, the padding was uncomfortable, and not plush in the way I was wanting it to be for my purposes, so I am returning it.