Question 1

How long does the crystal tray last for to be changed

Accepted Answer

Depends on how many times it's used. The litter features a counter which will show you the number of times it has been used. We normally change ours when it reaches 30. It is very good indeed but the refills are expensive. Better to buy a reuseable tray and use silicon crystals (we use 'Tigerino' from Zooplus) This will bring down the cost hugely.

Question 2

I have a Maine Coon, does anyone have experience of using this with a larger cat? She currently uses the catit box

Accepted Answer

This is actually a very big spacious litter tray. I have a Maine Coon too- a girl, so not as long as a boy. She puts her little paws on the front tray when she does her poos. She loves it! She likes watching it self clean and tidy away after. My tip is to set the scraper to the 20 mins option, so the poo is not as ‘wet’ and it clears away better then. Cannot recommend this system more highly- I barely touch it- once every three weeks only!

Question 3

My cat buries her poo which leaves the litter piled up in places and not level, how good is this at re-leveling the litter.

Accepted Answer

Amazing! It completely flattens it out each time! You could shake it and spread it around once a week if you like ( if you’re cat always uses one spot for example) but it’s already very effective.

Question 4

This doesn’t look very environmentally friendly, are these crystals biodegradable?

Accepted Answer

Dear Customer,

Thank you for your question and interest in our product.

Our litter is Amorphous Silica gel and is not to be confused with Crystalline Silica.

Amorphous Silica is an organic product. It is non-toxic and perfectly safe for human and animal consumption.

Silica gel is an inert substance that's mined from the earth, also known as quartz a naturally occurring mineral in nature.

The tray itself is made just of cardboard so over time it will decompose.

Please note that the trays have a PET lining as well which takes about 5 years to decompose.

Below, please find the contact details for our Customer Care Centre where we can advise you further if needed:

E-mail: customerhelp@petsafe.net 
Tel: 0800 046 1414

We thank you for your patience with us as well as your interest in and loyalty to our products and look forward to hearing from you!

Kind Regards 
Your PetSafe® Customer Care Team

ASIN	B097PYYFZ1
Best Sellers Rank	45,107 in Pet Supplies ( See Top 100 in Pet Supplies ) 442 in Cat Litter Boxes
Brand Name	PetSafe
Colour	gray
Customer Reviews	3.8 3.8 out of 5 stars (911)
Included Components	Battery pack
Item Dimensions L x W x H	51.8L x 18.1W x 71.1H centimetres
Item Type Name	ScoopFree Automatic Self-Cleaning Cat Litter Box – Includes Disposable Trays with Crystal Litter – 2nd Generation
Item Weight	7.77 Kilograms
Litter Box Type	Automated Self-Cleaning Litter Box
Manufacturer	PetSafe
Manufacturer Part Number	PAL19-17124
Material Type	Plastic
Model Number	PAL19-17124
Number of Packs	1
Pet Type	Cat
Size	51.8 x 18.1 x 71.1 cm
Special Features	Automatic Waste Removal, Cat Health Monitor, Without Lid
Style	2nd Generation Uncovered
Target Species	Cat
UPC	729849171244
Unit Count	1 count
With Lid	Yes

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