Question 1

For the app, do you upload the test strip using manual or auto mode? I’m receiving way different results depending on how I take the picture.

Accepted Answer

Hello,

Thank you for reaching out. Either option is fine, LH fluctuates throughout a given day so it is normal to get different readings each time; no worries. Just make sure to follow the general rules when testing. Follow the general rules of testing to eliminate any confusion. Start testing LH the day after your period. Test once a day or every other day if two consecutive results are very similar, between 10 am and 8 pm. Take a picture of your test at the 5 minutes read time and upload it to the app. The app will read tests to be 'low, high or peak'.  Keep testing till you locate the PEAK. Once you locate the peak it is likely you are going to ovulate in 24-48 from THAT peak day.

I hope you find this most helpful.

Thank you,

Jessica
Customer Service Team

Question 2

could you tell me if it contains the cups or I need to buy cups by myself?

Accepted Answer

Dear Valued Customer,
Thanks for your question.
I am sorry that there are no urine cups included in this item, otherwise, we will note it in the Title. We would recommend you use a clean, dry, plastic, or glass container to collect the urine.
I hope the information helps. Please do not hesitate to contact us if you run into any further questions. Our customer service team can be reached directly via Amazon message.
Best regards，
Emma
Customer Service Team
Easy Healthcare Corporation

Question 3

Amazon said they couldn't help me get a replacement package because i had already used them, but they all had running dye.?

Accepted Answer

My apologies. Please message us through Amazon directly to go over your concerns and offer a resolution directly through us. We hope to hear back from you soon.

Warm Regards,

Laura
Customer Service Team
Easy Healthcare Corporation

Question 4

80% of my box had dye runs, is there any way I can get a replacement or should I use a different brand?

Accepted Answer

Dear Adrianna,

Thank you for your sharing. We are so sorry that the tests didn't meet your expectations.

Normally, the excess dye will clear out of the test window within 10 minutes if it's properly performed. This situation may happen if the urine spills to the result window or the urine sample past the black max line. To avoid this issue, please follow the tips below:
1. Collect the urine with a clean cup, and then dip the strip vertically into the urine sample.
2. Dip the white absorbent tip into urine up to the MAX line but not past the line for about 10 seconds. Wait until the dye starts to climb to the result window.
3. Keep the other part of the strip than the white absorbent tip away from urine.
4. Place the test strip on a dry, non-absorbent surface. Read the result within 5-10 minutes. Do not exceed 10 minutes.

Hope this helps. If you have any further questions or concerns, our customer service team can be reached directly via Amazon message.

Best regards,

Yanice
Customer Service Team
Easy Healthcare Corporation

ASIN	B00SXCXEHI
ASIN	B00SXCXEHI
Additional Features	Easy to Use
Best Sellers Rank	#18,757 in Health & Household ( See Top 100 in Health & Household ) #21 in Pregnancy Tests
Brand Name	Easy@Home
Customer Reviews	4.5 4.5 out of 5 stars (4,002)
Date First Available	January 27, 2015
Diagnostic Test Sample Type	Urine
Global Trade Identification Number	00810038630373
Item Highlight	Early Detection hCG Tests with 40 Sealed Strips and Urine Cups for Home Use, Scan, Track & Use Timer in Premom App
Item Weight	39 g
Manufacturer	Easy@Home
Manufacturer	Easy@Home
Manufacturer Part Number	EZW1-S:40
Measurement Accuracy	Accurate and Reliable Results
Model Name	Pregnancy Test Strips
Number of Items	1
Number of Pieces	40
Product Dimensions	4.8 x 2.5 x 5.2 inches; 1.38 ounces
Specific Uses For Product	Pregnancy Test
UPC	810038630373
Unit Count	40 Count

easy@Home Pregnancy Test Strips 40 Pack with Urine Cups

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