Primus Essential Trail Stove

Had planned trek at very last minute so wanted on time delivery. The product was delivered on time. It worked as charm on the trail. Very happy with the stove.

Primis is a worldwide name. So I decided to go for this even it was expensive. Surprisingly on my first camping trip after buying this, it fails. The valve was not working hence of no use. Already the return window was closed, so I was in a mess. Contacted Amazon for warranty replacement, but Amazon initially refuses to serve. They said to contact trek kit for the service directly as they were the seller. Got in touch with Trek kit, they also refused to serve by saying that return has to happen through Amazon, as invoice raised through them. They could have served if I could have purchased from their site directly.In this situation, I was completely in a mess, not able to decide what to do with the defective piece of product, which is just 20 days old.Again contacted Amazon and described the situation . Finally after a lot of pursuation, they agreed to return the product and refund.My question here is, if we buy mobile phone, or television, the manufacturer takes care of the warranty service directly. Why for these type of product Amazon is not securing the customer's benefit? If both the seller and the e commerce platform, denies to serve, where will the customer go? Nowhere they have mentioned the contact details of the company.Requesting every buyer for these type of product, to go through warrany and after sales service before buying this.Amazon returned this because it was just 20 days old; I am sure that they will refuse if this goes wrong after six months. So please be careful.