Cisco Call Manager (CUCM) Guide: How to Install, Configure, and Maintain the Cisco IP Telephony System

This ebook is straight to the point. It’s not full of junk like the cisco press books that waste time. I’ve always felt the cisco press books are written in a format that forces the reader to skim through the BS having to compress the material. I prefer these types of formats where the material is written from someone who actually works on these types of networks and not from guy that is paid to write on a chalk board that never touches real networks. Good stuff thnx

This book is solid for an old school tech trying to learn Cisco CM. I have a great team, but don't like to bother them too much, this book allows me to answer the simple questions about the phone system. Now that I have some practical experience I'm going to reread this book, the chapters I found most helpful were towards the end with the BULK admin, CDR and RTMT. Good stuff!

With so many CUCM books out there I was hesitant about buying this one but I'm very pleased with it. It doesn't go into extreme detail but enough to get a system installed up and running, add users, create dial plan etc. I've never touched a CUCM system but would feel extremely comfortable using this as a guide. One of the biggest pluses for me is that it covers a very recent release of CUCM. The only downside in this is that I found a few spelling and grammatical errors throughout the book. If you can get past that, I would strongly recommend this book to anyone looking to learn about CUCM.

I inherited managing the phone system when a colleague left. I knew some terms and had even taken the Cisco course but had no actual experience on CUCM. Now I have experience and can’t apply the earlier training. This helped me to connect the dots! Great book for a 10,000 foot view and some basic configuration options. Quick read, informative, would recommend for this needing a quick refresher or brief familiarization. Glad I found it!

In an industry that has moved from legacy pots to ISDN to now VoIP, this book really helped me. More references should be like this... to the point and easy to understand. I like that he wrote this from his real world experience. I'm MAC tech trying to cross the bridge to VoIP Engineer. This book help me set up my home lab and navigate the essential parts of the CUCM. Also, I started using this knowledge at work. Many thanks to the writer. I hope he continues to write more about this subject matter.

This is a great book for beginners or a quick reference on how to configure the most common features in Call Manager. I wish this has been around when I first got into this field. Great job!!

I’ve made this book one of my go to reference tools when troubleshooting. Wish there was a PDF version.

N/A