Question 1

Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues  to unravel. what helps?

Accepted Answer

if this is a standard size paper towel roll then once you pull out to the piece you want, then you snap from the top down and it should tear off.  On the non standard roll then the inside roll can be larger, the snapping motion should still help this to work.  I have gone and tested rolls we have here and they are working correctly

Question 2

What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

Accepted Answer

The bottom is a pad made of something like rubber foam. It feels kind of like craft foam kids would cut shapes out of but sturdier. If it gets wet, it dries quickly - this happens to me often as my faucet is high, so water splashes out of the sink. It has never been an issue, and I'm quite OCD about the kitchen. If it got wet, you could just dry it off with a paper towel or towel. This is the best paper towel holder I've ever had and I've had it for a few years. It looks really nice and you can easily get a paper towel off with one hand. I highly recommend it!

Question 3

I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away?  Thanks.

Accepted Answer

I have no smell coming from the rubberized black center, or noticed one when I received it, it maybe the newness of the recently made formed rubber center or base of the holder.

Question 4

The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t  have all this movement?

Accepted Answer

Ours does not wobble so I am sorry but I can be of any help!

ASIN	B000G62YE8
Assembly required	No
Batteries required	No
Best Sellers Rank	#45,043 in Kitchen & Dining ( See Top 100 in Kitchen & Dining ) #260 in Paper Towel Holders
Brand	Umbra
Color	Nickel
Customer Reviews	4.6 4.6 out of 5 stars (12,174)
Department	Unisex
Global Trade Identification Number	00028295154949, 50817103002924
Included Components	Umbra Tug Modern Stand Up Paper Towel Holder
Is Discontinued By Manufacturer	No
Item Weight	1.9 pounds
Item model number	330746-582-REM
Language	German
Manufacturer	Umbra
Material	Metal
Mounting Type	Countertop
Number of Items	1
Number of pieces	1
Product Dimensions	13.5"L x 6.5"W
Size	6-1/2" diam. x 13-1/4" h
UPC	789322993350 028295154949 355111186168 355111186151 400100413708 028295167550 300716487929 300717030728 300718003349 827165739534
Warranty Description	Manufacturers warranty against defects.

Umbra Tug Contemporary Paper Towel Holder with Friction for Tearing- Smoke

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