Freestyle-5

This was a fantastic choice for our five year old! The consistent complaint I noticed in the reviews was the lack of training wheels, but I purchased this because it didn’t have them. So yes, it does not come with training wheels, but I did not want them! Our kiddo went from a balance bike to this, and the balance bike really prepared him to not need training wheels! He LOVES his new bike, the sizing was accurate so it fits him perfectly (the seat is easy to adjust) and after only a day he is almost to the point where he can ride solo without a boost! It seems to be well made! And we love that it has real brakes instead of pedal brakes, he seems to comprehend that better, as this is the fist bike he has had with any kind of brakes. It’s pretty lightweight but heavier than balance bikes, which I appreciate because it feels sturdy. Assembly was quick and easy, my husband did say he didn’t appreciate the Allen wrench it came with, but it worked just fine, I think he disliked more the tiny screws he had to use on a late Christmas Eve night. No complaints really! We are loving it!

Bike arrived, easy to build and good quality. However it arrived with the back wheel extremely bent. I have reached out to customer service I will see what they say. Update: the company reached out to me and offered to replace the bike. Great customer service and great communication. Thank you!

We purchased this bike for our son who just learned to ride a bike this summer. We decided on the Freestyle 5 because of the front and back hand brakes versus the pedal brakes most kids bikes offer. He has an older brother who has a mountain bike that changes gears and can pedal backwards. This was a good compromise to getting him a bike that fit him without needing the different gears at his age. About 2 months into riding his bike the chain started falling off every single time he rode it. I tried everything I could think of and even things YouTube suggested with getting the tension correct. It didn’t change anything, the chain kept coming off. It really seemed like the bearings had dirt or sand in them and it was in an enclosed casing that I couldn’t access with the tools I have. My son was disappointed, sad, and mad because even if he rode his bike for a few minutes to play with friends he was left behind when his chain would inevitably come off. I decided as a last ditch effort to reach out to RoyalBaby and find out if they had parts I could purchase to get him back on his bike. After a few weeks and several emails back and forth RoyalBaby sent us a whole new bike! I was flabbergasted! We could not be more happy with how the customer service department has helped us with this issue. We are beyond grateful and I don’t want to sound like we are not but I just want to mention we were sent the Freestyle 3 which has a different braking system than that of the Freestyle 5. The 3 has the coasting pedal brakes you push back to stop with and the 5 has the front and back hand brakes. Depending on your child and what they prefer to do when they brake while biking is what bike I would suggest to purchase. They look almost identical besides the way you stop. I would definitely recommend this bike brand and their customer service has been extraordinary! UPDATE- I switched my 4 star to a 5 star review. I had emailed RoyalBaby back thanking them for the bike and politely letting them know it was not the same model and we would do our best with the model they sent us but my son is not use to the pedal coasting brakes so he was having a hard time with it. THEY SENT ANOTHER BIKE IN THE CORRECT MODEL!!! I cannot say more nice things about the customer service of this company! They went above and beyond and we are so grateful for them rectifying a situation that may or may not have been a manufacturer defect! Thank you so much Royalbaby! We will be telling everyone we know about your bikes!!

First, we ordered a "like new" 12 inch white bike from Amazon resale, but it arrived with the metal all scratched up and missing parts. The bike itself seemed like it would have been nice otherwise, but we had to return it and try again. After that, we decided to buy a new option instead and went with the 12" black bike, which was on sale at the time. When we got it, there was a note saying we had received an "upgrade despite it being in stock", which is basically their way of saying they didn't send me the bike I had ordered and wanted. The handlebars had a plastic piece in the center, where the original only had metal. And the seat was the black version that had less space between the seat and the plastic piece behind it (allowing for an even smaller area on an already small seat). The back of the seat had the rocket blaster looking water bottle (which is awkwardly shaped and has two lids that screw on) attached rather than the holder being separate and sized for a regular water bottle. Sadly, if you wanted to simply remove the rocket water bottle, the plastic back of the seat has openings that seem flimsy and like they would accumulate dust/water. Additionally, one of the brake lines was bright orange rather than black. All in all, a disappointment, but after having ordered multiple like new options which all arrived either missing parts or with the metal all scratched up, we weren't too hopeful about being able to reorder it and actually receive the correct one if they swapped this one out without permission. It does have the wider than standard wheels which is a nice feature for new riders and is overall a nice bike, which is why we kept trying. For the price though, you would think they would send you the bike you ordered rather than assuming you would be fine with a different version.

Unusable out of the box. It’s a nice bike, but the pedals are missing, making the entire thing completely useless. I cannot ride it.

Very good build, feels premium and very easy to assemble. Alittle heavy, but quality is very good. I would definitely purchase again once my child grows bigger.

Muy buen producto

Lousy customer service , bikes cheap .

Algo pesada pero cumple!