iClever BoostCube 2nd Generation 24W Dual USB Wall Charger with SmartID Technology, Foldable Plug, Travel Power Adapter for iPhone Xs/XS Max/XR/X/8 Plus/8/7 Plus/7/6S/6 Plus, iPad Pro Air/Mini and Other Tablet

I tried... to find a way to contact the seller and iClever to allow them to make this right, but could not figure it out, a Great Circle Chase; hopefully they will see it here so that this issue can be resolved. I purchased this product in January 2017, used it less than 6 times. It seemed to work okay. That being said, when I plugged it in the last time, a few days ago (literally), it threw out massive sparks, both size and volume, and blew out the circuits in half of the apartment. Obviously defective/flawed. I would love a best resolution here. Help? UPDATE: Seller did find me, and we have communicated about this issue to my satisfaction. They were responsive immediately after I reviewed the product, sent all the issue information and concerns to their technicians in order to ensure a best product and resolve any further issues. It is obvious to me that this company/seller cares about their customer satisfaction and making things right. They sent me another charger to try, free of charge, with apologies and the promise to continue follow up toward a best and effective customer satisfaction resolution, as they believe in their product. I am happy with their efforts, and will re-review the product upon further usage. Customer service gets 10 stars. (Please find an easier way to contact you after purchasing, however; that was a challenge!) Wish me luck! MOST RECENT UPDATE: I have been using the iClever Boost Cube for about one week now since the seller provided me with a replacement, and find it to be working wonderfully well: charges quickly, doubles up/two in one, loving its travel capability... it's all I had HOPED for first time around, and am hoping it will stay the great charging course. As stated above, the seller stands behind their product and does everything in their power to satisfy the customer needs. I DO recommend this product and this seller at this point in time!

UPDATE 2: as noted before, the seller sent me a replacement product AND gave me a refund! and as far as I can tell, the replacement product is working like a charm. So, I've updated my rating/review to 5 stars and can definitely say I'm a satisfied customer! the customer service is fantastic. UPDATE 1: immediately after submitting the review below, the seller first replied with a comment (as you all can see) - and in addition to that, they sent me an email, offering me a refund PLUS a replacement product. I have to say, I didn't expect such exceptional customer service for a product that costs so little...I'll wait to update the rating after I get the replacement product (we'll see how long that takes), but thought it was worth updating to at least mention the proactiveness and responsiveness. Assuming the replacement works, I will be a happy customer and not be afraid to buy from them again. ***************** ORIGINAL REVIEW ************************************************* I really wanted to love this thing, so I could have an intelligent charger for my various devices (Samsung Phone, iPad, etc.) which have different charging specs. After the first one seemed to work brilliantly, I even bought a second one...but then, I started realizing that these things weren't really working. I don't know what the cause of the problem is, but this thing doesn't work very consistently for me...hard to describe but basically, I am encountering a lot of issues with this thing actually providing a charge. Here are a few step-by-step descriptions of problems I'm having: I plugged this charger into the wall socket (with 2 charging cords attached) and 2 devices plugged in to charge as I went to bed...several hours later, when I awoke, I looked and NEITHER device had charged at all. WTF... So I started playing around and trying to figure out what the heck happened. When I plug this charger into the wall socket (WITHOUT charging cords attached), the 2 USB ports may or may not light up blue. The prongs are straight and my wall sockets work fine with all other plugs. When I jiggle the charger a little, the blue lights come on and off. Even if I am able to get them to stay on without the cords plugged in, they may or may not stay on when I plug in the cords. And if it does stay on, any slight jiggle or bump will make it not work. extremely frustating!!!! I love the idea but the build quality seems terrible.